Patients Rights:

• Know the mission statement of the company and type of services provided.
• Know your rights and responsibilities.
• Be treated with dignity and respect, consistent with professional standards for all patient regardless of the manner of payment, race, gender, nationality and religion, culture, disability, or and any other factor.
• Receive care that is considerate, respectful of the patients values and beliefs.
• Receive care that is free of abuse, exploitation, retaliation, humiliation, and neglect.
• Have patients property treated with respect.
• Receive health care on the basis of clinical need.
• Provided Arabic/ English interpreter, and all the language barriers will be accommodated based upon availability of translation resources.
• End-of-life Care, that is respectful and compassionate.

Treatment

• Receive urgent care and referral to a hospital for emergency treatment when required.
• Be referred to a specialist/ consultant for special care when there is a clinical need.
• Receive a detailed explanation of their care, treatment and after care, in simple terms in order that the patient can fully understand.
• Be advised in advance of the right to participate in planning care or treatment and in planning changes in care before the changes is made.
• Informed consent for treatment procedures, interventions, concurrent services, and release of information as per HAAD Consent Policy. ( Reference PPR/ HCP/ P0003/ 07).
• Right to request an alternative service delivery staff .
• Receive verbal and written information about any proposed treatment and to be told if there are any alternative available.
• Right to a second opinion or to have his/her care transferred to another physician if the patient is not satisfied with the care or opinion provided.
• Have the freedom to choose pharmaceutical care provider.
• Receive relevant, current and his/her understandable information concerning his/her drugs and treatment.
• Discuss and request information related to additional drugs prescribed by the Company’s doctor, his/her specific drug therapy, possible adverse side effects, and drug interactions. Medication prescribed by the hospital’s treating physician should be discussed at the time of prescription.
• Have drug therapy monitored for safety and efficacy and for the Company to make reasonable efforts to detect and prevent drug allergies, adverse reactions or contraindications.
• For the Company to monitor the patient’s compliance and proper drug use and institute remedial interventions when necessary.
• Refuse to participate in investigational, experimental, research or clinical trials.