
PATIENT SUPPORT
BEYOND THE CLINIC
BAYTI designs and operates structured Patient Support Programs around therapy needs, patient journeys and agreed partner objectives - bringing together patient onboarding, access and affordability, education and adherence, care coordination, nursing and field support, digital case management, program management, quality governance and reporting.
Built Around Your Therapy.
Governed for Delivery.
Measured for Performance.
Configurable support modules selected according to therapy needs, patient barriers, partner objectives and the approved program scope.
A Patient Support Program (PSP) is a structured service designed around a specific therapy, condition or patient population. Depending on the approved scope, support may include enrolment, access and affordability, education and adherence, care coordination, nursing or field support, digital case management, reporting and program transition.
Eligibility, consent, orientation and approved treatment education.
Eligibility and documentation support, benefits/insurance coordination and approved affordability pathways, including charity, co-pay or FOC models where agreed.
Approved education, follow-up, reminders and barrier identification to support treatment continuity.
Case management and authorised coordination across patients, care teams, providers, pharmacies and approved stakeholders.
Clinical education, administration support, injections/infusions, sample collection, monitoring and home/field visits where applicable and authorised.
Structured case tracking for enrolment, status, activities, follow-up, tasks and escalation, configured to the agreed program.
Program ownership, stakeholder coordination, agreed KPIs, reporting, reviews and continuous improvement.
Consent, documentation, quality oversight, approved pharmacovigilance routes, complaints and escalation pathways.
Full-service, co-managed or project-based support configured to therapy needs, volume and the agreed operating model.
Clear steps from referral through support, escalation and completion or transition.
Referral received through the approved pathway and eligibility confirmed.
Program explained, consent documented and patient enrolled.
Education, adherence, access, nursing and practical support needs assessed.
Program-specific support aligned to identified needs and approved scope.
Scheduled follow-up, education, care coordination and defined escalation.
Support continues through completion, discharge or planned transition.
Therapy pathway, barriers, objectives and required support model.
Services, staffing, SOPs, channels, KPIs and governance.
Training, case setup, escalation routes and operational readiness.
Program reviews, service refinement, insights and scale decisions.
One accountable operating partner combining patient-facing execution with structured governance and measurable delivery.
Clear ownership across enrolment, engagement, field delivery, program management and reporting.
Flexible program design rather than a fixed service package.
SOPs, consent, documentation, quality oversight and approved PV routes.
Human support combined with structured communication, case management and visibility.
Clear points of contact, practical escalation and timely follow-through.
Resources and services can be right-sized to scope and scaled as program needs grow.
The right support. Clear ownership. Measurable delivery.
Broader healthcare capability around the patient journey, with BAYTI retaining clear responsibility for the PSP services delivered under its scope.
BAYTI Home Healthcare is part of the AS Health Group healthcare ecosystem.
The broader group brings together complementary healthcare capabilities across home healthcare, psychiatry and neurology, specialist mental health and day surgery. Where relevant and appropriately approved, capabilities across the AS Health Group ecosystem may support coordinated patient journeys, subject to applicable patient consent, regulatory requirements and inter-entity arrangements. BAYTI remains accountable for PSP services delivered under its agreed scope.
Patient Support Programs & Home Healthcare
Psychiatry & Neurology
Specialist Mental Health
Day Surgery & Specialist Care
Broader healthcare ecosystem. Clear BAYTI program ownership.
Established in 2013, BAYTI combines home healthcare delivery with patient-support experience across multiple therapies and program models.
Current office presence: Abu Dhabi • Dubai • Ajman • Al Dhafra.
Structured tools and governed workflows configured to the approved program scope to support visibility, continuity and safe execution.
Secure, role-based case tracking for enrolment, status, activities, follow-up, tasks and escalation, configured to program requirements.
Agreed dashboards, aggregated KPIs and performance reporting to support program visibility and review.
SOPs, consent, documentation, quality oversight, approved pharmacovigilance routes and defined escalation pathways.
Full-service, co-managed or project-based support configured to the agreed program model.
Patient support beyond the clinic.
Services, pathways and communication channels are subject to the applicable approved program scope, patient consent, professional licensing and UAE regulatory requirements.
For any inquiries, you may call our customer service hotline at: 800 9955 or simply book a free consultation and we will be very glad to assist you.
Over a decade of caring for families across the UAE.
Doctors, nurses and therapists dedicated to your health at home.
JCI accredited since 2017. Home healthcare across Abu Dhabi, Dubai, Al Ain & Al Dhafra.
Doctors and nurses available for timely home visits, arranged around your location and needs.
Care tailored to your condition, your circumstances and your individual requirements.
Safe, high-quality care in line with recognised standards, delivered by experienced professionals.






